All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shepherd Application ? Operational
90 days ago
99.97 % uptime
Today
Shepherd Pay ? Operational
90 days ago
100.0 % uptime
Today
SMS (Texting Services) ? Operational
90 days ago
99.97 % uptime
Today
AI Services (TranscribeAI, EchoAI, DiagnoseAI) Operational
90 days ago
99.97 % uptime
Today
OpenAPI (Clinic Connect and Integrations) Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 7, 2025

No incidents reported today.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
Intermittent Slowness and Connectivity Issues
Resolved - We’ve traced the issue to a bug in our reporting engine (a 3rd party component) that caused one server to become overloaded during startup. Our load balancer continued routing some requests to that server, which led to intermittent errors.

What we’ve done:
-Immediately removed the affected server from rotation, restoring stability.
-Collected detailed logs and memory data to confirm the root cause in the reporting engine.
-Updated our server "health checks" to better detect when a server is overloaded.

Current status: The system has been stable since early Saturday morning, and we don’t anticipate further impact. We’ll continue monitoring closely as we finalize a permanent fix with our reporting engine vendor.
Sep 26, 23:15 EDT
Investigating - On September 26th, around 8:30pm ET, a small number of users experienced slowness and being unexpectedly logged out. While there was no full outage, some sessions were briefly affected.
Sep 26, 20:30 EDT
Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

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