All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shepherd Application ? Operational
90 days ago
99.95 % uptime
Today
Shepherd Pay ? Operational
90 days ago
100.0 % uptime
Today
SMS (Texting Services) ? Operational
90 days ago
99.95 % uptime
Today
AI Services (TranscribeAI, EchoAI, DiagnoseAI) Operational
90 days ago
99.95 % uptime
Today
OpenAPI (Clinic Connect and Integrations) Operational
90 days ago
99.97 % uptime
Today
Shepherd Support Chat (Intercom) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 29, 2025

No incidents reported today.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Cloudfare Global Network Performance Issues
Resolved - Cloudflare has reported that their services are now operating normally.

Throughout the incident, our systems remained stable, but because Cloudflare an upstream provider for AI services and many external vendors, we closely monitored their recovery to ensure there were no downstream impacts.

At this time, all services are fully operational, and no further issues are expected. We will continue routine monitoring, but this incident is now considered resolved.
Nov 18, 12:45 EST
Update - Cloudflare continues to work through a network issue that is causing intermittent errors and increased latency across their services. While performance has improved, Cloudflare has not yet confirmed full resolution, and some sporadic impact may still occur.

Our systems remain stable, but because Cloudflare is one of our upstream providers, we are monitoring the situation closely for any potential downstream effects.

We will continue to track Cloudflare’s recovery efforts and will update this page as new information becomes available.
Nov 18, 11:38 EST
Update - A fix has been implemented by Cloudflare, and they believe the incident is now resolved. Their teams are continuing to monitor to ensure all network services fully recover.

Our systems have not experienced any impact during this event. However, because we know our users rely on multiple integrated vendors, we provide these updates to maintain transparency and help you understand any upstream issues that may have been in motion.

We will continue monitoring Cloudflare’s status and will update this page if anything changes.
Nov 18, 09:51 EST
Monitoring - An external operational issue with Cloudfare Global Network has been identified.
While the Shepherd application remains stable, several integrated vendor services or Shepherd AI features may impacted. Our team is actively monitoring the situation as Cloudfare works toward resolution.

For real-time Cloudfare service information, please refer to the Cloudfare Status Page (https://www.cloudflarestatus.com).
Nov 18, 07:00 EST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

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