All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shepherd Application Operational
90 days ago
100.0 % uptime
Today
Shepherd Pay Operational
90 days ago
100.0 % uptime
Today
SMS (Texting Services) Operational
90 days ago
100.0 % uptime
Today
AI Services (TranscribeAI, EchoAI, DiagnoseAI) Operational
90 days ago
100.0 % uptime
Today
OpenAPI (Clinic Connect and Integrations) Operational
90 days ago
100.0 % uptime
Today
Shepherd Support Chat (Intercom) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 16, 2026

No incidents reported today.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026
Intermittent Slowness and Connectivity Issues
Resolved - We identified and mitigated the underlying issue contributing to slowness. Service performance is now operating normally, and we will continue monitoring.
Jan 5, 12:15 EST
Monitoring - We’ve identified the cause of the slowness and have mitigation in place.
Some users may still experience residual slowness while performance fully stabilizes.
We’re continuing to monitor performance closely - thank you for your patience.
Jan 5, 11:50 EST
Investigating - We are currently investigating an issue with intermittent slowness and connectivity with Shepherd. If Shepherd becomes fully inaccessible, read-only access will be available.

https://ees.shepherd.vet/login

Learn more about read-only here -
https://help.shepherd.vet/en/articles/9142634-read-only-mode-and-emergency-kit
Jan 5, 11:43 EST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

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