All Systems Operational

Shepherd Application Operational
Shepherd Pay Operational
SMS (Texting Services) Operational
AI Services (TranscribeAI, SummarizeAI, DiagnoseAI) Operational
OpenAPI (Clinic Connect and Integrations) Operational
Shepherd Support Chat (Intercom) Operational
AWS cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Nov 12, 2026

No incidents reported today.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Resolved - We have addressed the reported performance slowness affecting a limited number of Shepherd accounts. Our team is actively monitoring performance to ensure continued stability.

We will provide further updates if needed.

Oct 30, 09:00 EDT

Oct 29, 2026

No incidents reported.