All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shepherd Application Operational
90 days ago
99.92 % uptime
Today
Shepherd Pay Operational
90 days ago
100.0 % uptime
Today
SMS (Texting Services) Operational
90 days ago
99.96 % uptime
Today
AI Services (TranscribeAI, SummarizeAI, DiagnoseAI) Operational
90 days ago
99.96 % uptime
Today
OpenAPI (Clinic Connect and Integrations) Operational
90 days ago
99.96 % uptime
Today
Shepherd Support Chat (Intercom) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 3, 2026

No incidents reported today.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Shepherd Application System Outage
Postmortem - Read details
Feb 27, 17:20 EST
Resolved - The incident has been resolved and Shepherd has maintained stability. A full postmortem will be shared once the final investigation has been completed.
Feb 26, 16:44 EST
Investigating - We are currently investigating an issue with accessing Shepherd.

Read-only access for your appointment schedule and medical records can be accessed here - https://ees.shepherd.vet/login

Learn more about read-only here -
https://help.shepherd.vet/en/articles/9142634-read-only-mode-and-emergency-kit
Feb 26, 15:45 EST
Feb 25, 2026
Shepherd Application System Outage
Postmortem - Read details
Feb 27, 17:21 EST
Resolved - The incident has been resolved and Shepherd has maintained stability. A full postmortem will be shared once the final investigation has been completed.
Feb 25, 16:33 EST
Monitoring - Service has been restored and Shepherd is accessible again. A full postmortem will be shared once the final investigation has been completed.
Feb 25, 15:27 EST
Investigating - We are currently investigating an issue with accessing Shepherd.

Read-only access for your appointment schedule and medical records can be accessed here - https://ees.shepherd.vet/login

Learn more about read-only here -
https://help.shepherd.vet/en/articles/9142634-read-only-mode-and-emergency-kit
Feb 25, 14:43 EST
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

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