All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shepherd Application Operational
Shepherd Pay Operational
SMS (Texting Services) Operational
AI Services (TranscribeAI, SummarizeAI, DiagnoseAI) Operational
OpenAPI (Clinic Connect and Integrations) Operational
Shepherd Support Chat (Intercom) Operational
AWS cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 23, 2026

No incidents reported today.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Shepherd Application Service Disruption
Resolved - Following the deployment of a fix, we maintained an extended monitoring period to validate performance and ensure service stability. Systems have continued to operate normally throughout this period, with no recurrence of the issue observed.

Based on this sustained stability, we are now marking this incident as Resolved. Thank you for your patience while we worked through remediation and validation.
Sep 15, 10:37 EDT
Update - Service performance has stabilized and is currently operating as expected. We are continuing to closely monitor the environment while implementing additional stabilizing measures as remediation efforts continue.
Sep 14, 12:28 EDT
Monitoring - Service performance has improved, though some users may continue to experience intermittent delays. We are closely monitoring the environment for stability and will provide additional updates as performance continues to normalize.
Sep 14, 12:17 EDT
Investigating - We have identified an issue causing significant service degradation and impacting normal operations. Our team is actively working to restore full service as quickly as possible.

We apologize for the disruption and will provide additional updates as remediation progresses.
Sep 14, 12:11 EDT

Sep 14, 2026

Resolved - Temporary AI Service Disruption
Resolved - AI services experienced a temporary loss of functionality for approximately 90 minutes due to an issue with a third-party software partner. The root cause was identified and resolved, and AI services are now operating normally.

We apologize for the disruption and appreciate your patience while service was restored.
Sep 14, 13:00 EDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

OpenAPI – Intermittent Request Failures
Resolved - The issue causing intermittent degraded performance for OpenAPI capabilities has been resolved. OpenAPI performance is operating normally.
Sep 10, 19:05 EDT
Monitoring - OpenAPI performance has returned to normal. We have identified the cause of the intermittent degradation and are continuing to monitor for recurrence while remediation work is underway.
Sep 10, 18:25 EDT
Identified - We have identified the cause of the intermittent degraded performance affecting OpenAPI capabilities and are actively working to resolve the issue.

We will provide another update as remediation progresses.
Sep 10, 18:15 EDT
Investigating - We are investigating intermittent degraded performance affecting OpenAPI capabilities. A subset of API requests may intermittently fail, while overall OpenAPI functionality remains available.

Our team is actively investigating the cause. We will provide additional updates as more information becomes available.
Sep 10, 17:55 EDT

Sep 9, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage